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What do I do if my Buy or Sell Order were not reflected?

Buy Orders: Please check if your buying power is sufficient for the order.

Sell Orders: Please check if your stock portfolio contains the number of shares of stock you want to sell.

For both Buy and Sell Orders:

      • Please make sure that you follow the applicable Lot Size and Price Fluctuation for your chosen stock as described in the Board Lot table
      • Please make sure that you submit your trade orders within the correct market hours corresponding to the PSE Trading Hours
      • Please make sure that you follow the price ceiling and price floor limitations as implemented by PSE

For a more detailed explanation on why your orders may be rejected, please refer to Under what circumstance or situation will my order be rejected?

In case you see a system error message, please wait a few minutes and then try creating the order again.

If the issue persists or if you need further assistance, you may reach out to AB Capital through gcashcs@ABCapital.com.ph.